The 'grandchild in trouble' call: what to do
In this common scam, a caller pretends to be a grandchild or a lawyer. They say there has been an accident or an arrest and ask for money fast, often by gift card or wire transfer.
Stay calm. Do not send money. Hang up and call your grandchild or their parents directly on the number you already have.
A family code word can help. Agree on a word with your family that only you know. If a caller cannot say it, you know it is not them.
If you already sent money, contact your bank right away and report it at reportfraud.ftc.gov. There is no shame in being tricked. These criminals are very good at it.
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